Casey Movers SUCKS!

• Original quote of 3400. Paul came to house and looked at everything and inventoried
• Casey called back twice, saying the quote was high, and it would be 2700.
• I called, asking about storage unit near by, they said probably add 200-300
• Tony showed up at 9:50am (we were told 8am- they say they left at 8am and were in traffic… they did call from South St at 9:20… took 1/2 hour to go 2 miles)
• Took inventory, and said it would be between 4600-5000
• I told Tony about quote, and he said this is what it will cost
• Tony called Steve. Steve said to work it out
• I said I refused to pay that much, as I have a quote for much less
• Tony called Steve because I wanted to talk to him. Steve said he has too much going on that he can't talk to me, and told Tony if he can't work out the price to walk off the job.
• Tony tells me he can do it for 4300.I sign papers, saying will pay 4300 - having no choice because I need to move that day
• At house, I have no choice but to move and pay under duress.
• Steve called me back during unload, after money has been paid to Tony. (of course, he has his money now)
• Says 'I even called you back, you probably didn't expect that'
• Steve says 'Estimates come in high all the time.' I told him this estimate was LOW
• Says 'there is nothing I can do that will make you happy' - I say ' you can charge me the 2700 you were supposed to' - no comment
• Tony & crew leave Groton at approx 8:30pm.
  
• Things left on 5/11 that Steve would talk Paul and Tony to determine why there was such a difference between estimate and Tony's price

• 5/15 - called Casey, spoke with Elisha, said would give Steve message, and I left my cellphone number
• 5/15 2:05pm - Tony called back, thought there was an issue with the move and the job he did. I told him I have no issue with the move. I have issue with the cost. He said Steve would call me right back.
• 5/24 - Still no call back from Steve. Called Casey, spoke w/Elisha. She said she will look over paperwork and call me back. I left her home and cell number. She said she can't make any promises, and this is not something that happens to them typically.
• 5/24 - Elisha calls back, saying she spoke w/Steve & Tony.. says they were within the 25% allowed by moving laws. I told her she would be hearing from us (either via BB, arbitration, etc)
• 5/24 - called Elisha back to let her know that the price we were charged was 25% (26.47% actually) higher that 3400. We were told on the phone it would be 2700 + 200/300 more tops for stop at storage unit. So 2700 x 25% = 3375. 3000 x 25% = 3750.